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We help complex organisations work smarter — with scalable platforms, smoother operations, and real ROI.
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We help complex organisations work smarter — with scalable platforms, smoother operations, and real ROI.
We help complex organisations work smarter — with scalable platforms, smoother operations, and real ROI.
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Chemicals / Germany
Client requires roll-out of Enterprise Service Management platform and processes over different business units, each with their own supporting business units. Meanwhile many manual request processes require automation, specifically in the security area.
Solution
The solution implemented is based on ServiceNow, fit for purpose to onboard multiple business units following the same global process. Focus in the project is on making onboarding of business units as easy as possible. This includes well defined processes, simple and efficient workflows, well designed user experience and guidance to make onboarding as smooth as possible. The Employee Center Portal gets extended frequently with easy-to-access catalog items that result in automatically fulfilled processes.
Outcome
Standardized processes combined in one single platform for Service Management.
Quote
“Basteriq is a trustful partner. They are easy to work with and the consultants are really good at their work. You can see they are experienced in working in enterprise environments”.
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Chemicals / Germany
Client requires roll-out of Enterprise Service Management platform and processes over different business units, each with their own supporting business units. Meanwhile many manual request processes require automation, specifically in the security area.
Solution
The solution implemented is based on ServiceNow, fit for purpose to onboard multiple business units following the same global process. Focus in the project is on making onboarding of business units as easy as possible. This includes well defined processes, simple and efficient workflows, well designed user experience and guidance to make onboarding as smooth as possible. The Employee Center Portal gets extended frequently with easy-to-access catalog items that result in automatically fulfilled processes.
Outcome
Standardized processes combined in one single platform for Service Management.
Quote
“Basteriq is a trustful partner. They are easy to work with and the consultants are really good at their work. You can see they are experienced in working in enterprise environments”.
Chemicals / Germany
Client requires roll-out of Enterprise Service Management platform and processes over different business units, each with their own supporting business units. Meanwhile many manual request processes require automation, specifically in the security area.
Solution
The solution implemented is based on ServiceNow, fit for purpose to onboard multiple business units following the same global process. Focus in the project is on making onboarding of business units as easy as possible. This includes well defined processes, simple and efficient workflows, well designed user experience and guidance to make onboarding as smooth as possible. The Employee Center Portal gets extended frequently with easy-to-access catalog items that result in automatically fulfilled processes.
Outcome
Standardized processes combined in one single platform for Service Management.
Quote
“Basteriq is a trustful partner. They are easy to work with and the consultants are really good at their work. You can see they are experienced in working in enterprise environments”.
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Software provider / Netherlands
Client requires ISA 3402 compliance to provide transparency on their services delivered. Their current solution for Service Management was not suitable for this purpose. That is why the opted for a new solution. Solution Provided
Solution
The solution implemented is based on HaloITSM. The solution has been implemented in a 3 month period. Via a couple of workshops relevant client information has been collected and configured in the system. After that the client was trained to work on the system themselves to finalize the work.
Outcome
Client is now working on a professional service management solution that is compliant with ISA3402. The transition to HaloITSM was flawless, without any impact on service delivery.
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Software provider / Netherlands
Client requires ISA 3402 compliance to provide transparency on their services delivered. Their current solution for Service Management was not suitable for this purpose. That is why the opted for a new solution. Solution Provided
Solution
The solution implemented is based on HaloITSM. The solution has been implemented in a 3 month period. Via a couple of workshops relevant client information has been collected and configured in the system. After that the client was trained to work on the system themselves to finalize the work.
Outcome
Client is now working on a professional service management solution that is compliant with ISA3402. The transition to HaloITSM was flawless, without any impact on service delivery.
Software provider / Netherlands
Client requires ISA 3402 compliance to provide transparency on their services delivered. Their current solution for Service Management was not suitable for this purpose. That is why the opted for a new solution. Solution Provided
Solution
The solution implemented is based on HaloITSM. The solution has been implemented in a 3 month period. Via a couple of workshops relevant client information has been collected and configured in the system. After that the client was trained to work on the system themselves to finalize the work.
Outcome
Client is now working on a professional service management solution that is compliant with ISA3402. The transition to HaloITSM was flawless, without any impact on service delivery.
Let’s create your success story
Bart van Muyen
Account Manager